BUSINESS TECHNOLOGY OPTIMIZATION
Business Technology Optimization (BTO) is a process of improving operational eﬃciency and reducing downtime, using class-leading products and solutions through proper planning, operational preparation, organized deployment, and ongoing performance measurement of IT enterprise Network, Servers and Applications.
Business Service Management (BSM) promotes customer-centric and business-focused processes and technologies to IT Service Management, aligning business objectives and priorities from strategy to operations and continual improvement. This approach helps to understand how technology, including incidents, changes and new developments, impact the business and customers. The BSM approach has many beneﬁts including service quality improvements; minimizes risk; enhances the experience, cost reductions through improved eﬃciency; a reduction in service outages and the impact of outage.
Samartha oﬀers end-to-end Business Service Management services to customers. The BSM oﬀerings include Solution Audit, Design & Architecture, Implementation, Migration, Integration and Support services for mission critical environments that provide Business critical IT Applications & services. Samartha has a proven background of implementing complex solutions involving High-Availability, Security and Disaster Recovery components on heterogeneous, cloud platforms & distributed architecture. Through it’s 15+ years of experience in implementing solutions to customers of diﬀerent industry segments like BFSI / Telecom / Petro-Chemicals / Automobiles / IT etc, customers can be rest assured that the solutions delivered from Samartha will be best in its standard and quality.
Samartha is committed to provide latest and updated technology tools to its customers. Samartha brings to the table, the expertise on the various BSM technology tools & software solutions, categorized as under.
Samartha is proud to be a HP’s Partner in delivering BSM services using HP Software suite of products.
- HP Software Suite of products
Samartha is HP’s Partner in delivering BSM services using HP Software suite of products
- HP Network Node Manager i-series (NNMi) & related Smart Plug-Ins (iSPI)
- HP Network Automations (NA)
- HP Server Automations (SA)
- HP Operations Manager (OM) & related Smart Plug-Ins (SPI)
- HP Reporter
- HP Performance Insight (PI) & Report Pack Development
- HP Service Health Reporter (SHR)
- HP Operations Orchestration (OO)
- HP Discovery & Dependency Mapping software (DDM/DDMi)
- HP Universal Discovery (UD)
- HP Universal Configuration Management Database (uCMDB)
- HP Asset Management (SM)
- HP Service Manager (SM) / Service Center / Service Desk
- HP Business Service Management (BSM)
- HP Diagnostics
- HP SiteScope, BPM & RUM
- HP Load Runner (LR)
- HP Connect-IT Software
- HP Operations Manager i (OMi)
- Client Automations Enterprise / Standard (CAE/CAS)
- IBM Suite of Products
- Tivoli Netcool / OMNIibus
- Manage Engine
- Sapphire IMS
NOTE: Samartha is skilled and capable enough to enlarge this list for any additional open source tools, based on customer requirements.