IT Infrastructure Management

• Next Gen application management and support services through defined principles and methodology, based on multiple cycles of operations.
• IT service desk support along with monitoring, scheduling and managing routine operations of business applications for effective business continuity.
• Enterprise infrastructure management and support services.
• Managing overall IT infrastructure across server and storage, application and database, and network and security.
• Integrated platform with native tools, customer-provided tools and open source / proprietary tools to report and manage the performance, availability, capacity and efficiency of the IT infrastructure.

• Install, configure and maintain the latest technology desktops, laptops, printers, scanners etc.
• Troubleshoot issues with hardware, OS and applications installed on desktops with our complete computing support model.
• Business impact assessment of applications in a multi-cloud environment for effective business continuity planning.

Design and implement processes and tools with state-of-the-art innovation and efficiency to reduce associated service management costs — including assessment, deployment, patch management, license & asset management and deskside support.

One of the major and most effective ways to increase IT agility and scalability is server virtualization — used at the server level, with storage, and even on the desktop. The main advantages of virtualization are efficient utilization, high availability, security and cost-effectiveness. Samartha has an experienced team that has worked on many IT server virtualization technologies and can help you control technology sprawl and its related costs.

Samartha is proud to offer VMWare, Hyper-V, Oracle VM, VirtualBox, Azure and AWS as virtualization solutions. These platforms allow:

• Server partitioning
• Workload virtualization
• Building a personal / private cloud
• Scaling services in a public cloud
• Integrating hybrid cloud

Our agile Network Management Solution synchronizes data and network layers to improve quality as well as network capacity.

• Network Monitoring and Reporting — 24×7 monitoring including proactive problem identification and resolution of an enterprise IT environment, historical trend information and up-to-date performance analytics.
• Cloud Networking — business agility, digital transformation and scalable, secure connectivity have made network modernization an implicit priority, helping enterprises deploy digitalization supported by a cloud network that is secure, mobile, agile, robust and transformative.
• Administration and Troubleshooting Devices and Services — automated procedures and analytics identify and fix potential problems of devices and services before performance is affected.
• Network Security and Backup Management — latest IPS/IDS tools to monitor all network end points, automated backups, service restoration, image maintenance and rollbacks.

Equipped with a state-of-the-art infrastructure and technical support center, we provide world-class server management services and technical support for Windows and Linux servers.

• Server Monitoring and Reporting — covers all operational parameters onsite or remotely with server monitoring tools that provide utilization, performance analytics and availability reports.
• Administration and Troubleshooting of Servers / Services — includes all aspects of relevant ITIL processes, installing / upgrading / patching of servers.
• Server Security & Backup — highly customized capabilities, updated as threats evolve, to ensure critical resources have up-to-date patches and defend against known vulnerabilities. Backup and recovery covers incremental or cumulative approaches for clients, servers and storage units.

Cloud computing services are changing how businesses use information technology. Today, most IT needs can be fulfilled by cloud services. Although there's a variety of cloud computing services, all such services have a certain basic structure in common, and can be categorized into a few basic cloud service types.

• Cloud architecture, design, modernization roadmap, implementation.
• Hosting, migration, disaster recovery services.
• Infrastructure management — proactive monitoring and management of server, storage, datacenters and Software Defined Networking (SDN).
• IoT, AI, RPA — digitalization, analytics, process automation.

We are in an era where everything is becoming digital. We offer Remote Infrastructure Management services for smooth and effective running of IT operations. We work with our clients to design, implement and manage their IT infrastructure in a flexible manner.