BTO is a process of improving operational efficiency and reducing downtime, using class-leading products and solutions through proper planning, operational preparation, organized deployment, and ongoing performance measurement of IT enterprise Network, Servers and Applications.
Business Service Management (BSM) promotes customer-centric and business-focused processes and technologies to IT Service Management, aligning business objectives and priorities from strategy to operations and continual improvement. This approach helps to understand how technology — including incidents, changes and new developments — impacts the business and customers. The BSM approach has many benefits including service quality improvements, minimized risk, an enhanced experience, cost reductions through improved efficiency, and a reduction in service outages and their impact.
Samartha offers end-to-end Business Service Management services to customers. The BSM offerings include Solution Audit, Design & Architecture, Implementation, Migration, Integration and Support services for mission-critical environments that provide business-critical IT applications & services. Samartha has a proven background of implementing complex solutions involving High-Availability, Security and Disaster Recovery components on heterogeneous, cloud platforms & distributed architecture. Through 20+ years of experience implementing solutions for customers across BFSI, Telecom, Petro-Chemicals, Automobiles, IT and other segments, customers can be assured that solutions delivered by Samartha are best-in-class in standard and quality.
Samartha is committed to providing the latest and updated technology tools to its customers, and is proud to be an OpenText Partner in delivering BSM services using the OpenText ITOM suite and SMAX (Service Management Automation X) products.
Note: Samartha is skilled and capable of enlarging this list for any additional open source tools, based on customer requirements.
IT Service Management (ITSM) is a process-based practice for implementing and managing quality IT services that meet the needs of the business. An IT service is provided through a mix of people, process and information technology. The ITSM discipline is not concerned with the details of how to use a particular vendor's product, or necessarily the technical details of the systems under management. Instead, it focuses on providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
There are various ITIL-compliant tools in the industry used to support / roll out ITSM policies in an organization. ITSM tools leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction. Samartha's ITSM offering provides implementation, support and migration services for some of the most popular ITIL-compliant ITSM tools in the industry today. Samartha also offers consulting services on designing ITSM processes for organizations, along with assessment, auditing and process transition services, and brings rich experience in building extensive MIS & SLA reports using Crystal Reports and Java technologies.
The BSM and ITSM solutions involve various technology tools as part of the BSM design and implementation. Most technology tools provide mutual integration capabilities for efficient communication and data exchange between one or more relevant tools, in order to meet BSM requirements. Though customers have various technology tools to choose from, the solution as a whole may still end up with a few gaps — observed more often in today's service design and service operation processes.
Samartha's end-to-end BSM solution involves development of integration modules and/or enhancement of technology tool features, to ensure completeness in solution delivery. Through core skills & expertise in the enterprise management domain, Samartha has designed & developed multiple add-on packages for various BSM, EMS, NMS, ITSM and OSS solutions, and implemented them successfully for customers. Some marquee projects where product enhancements were delivered:
Samartha has a strong in-house solution component development team to cater to any kind of solution integration, enhancement and/or add-on component design & development activity for enterprise as well as other technology tools.