Samartha delivers infrastructure management services to many large technology companies and enterprise businesses. We collaborate with customers to mitigate all the operational hassles of monitoring, maintaining and managing business applications and infrastructure. This helps our customers achieve the balance between business and operational priorities.
Our service delivery model is based on ITIL guidelines and robust transition methodology. This ensures smooth transitions into steady-state managed support, based on service level objectives.
Design processes and tools to reduce the associated service management costs. These include assessment, deployment, patch management, license, asset management and desktop support
Keeping up with the growth of all technologies in the datacenter is a constant challenge. Dealing with the requirements of floor space, rack space, power and cooling, administration, support and management is an ever increasing, and all consuming task. The escalating costs associated with this growth is at the top of every IT departments budget, and the drive to reduce those costs is a major focus of every CIO.
IT Server Virtualization Management One of the major and most effective ways that IT departments are dealing with this is the use of virtualization techniques at the server level, with storage, and even on the desktop. Samartha is experienced with many IT server virtualization technologies and we will assist you in looking at this issue and can help you to control the technology sprawl and its related costs.
Our Datacenter Services offer comprehensive data center support. They help design and manage data centers across heterogeneous platforms and support these with global hosting capabilities. Our solutions optimize and consolidate the data center and its resources, leading to improved service levels and reduced cost of ownership.
Our offerings address:
Our company provides automated, continuous, 24x7 availability and performance monitoring of the client's environment. We monitor IT components and transactions for specific events, threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring service automatically notifies the customer or designated service provider when events defined by the customer are detected. Our clients have the option of choosing how problems are resolved and who is responsible for solving them. Notification includes an escalation and tracking process as determined by the client. We collect and store up to fifteen months of historical information to facilitate trend analysis and IT planning. Our remote monitoring service helps to maximize performance, significantly enhance service levels and immediately reduce downtime.
Remote Infrastructure Management Our remote infrastructure management solution goes beyond 24x7 monitoring to include proactive problem identification and resolution. Built-in root cause analysis helps to identify and automatically fix potential problems before performance is affected. Our remote infrastructure management solution will automatically carry out clients' pre-specified instructions to fix problems such as restarting sluggish servers and the applications that reside on them without human intervention. The solution can also automatically dispatch on-site service providers to address high priority issues. By automating corrective actions, IT organizations decrease problem resolution time and improve system availability.