Business Technology Optimization

Business Technology Optimization (BTO) is a process of improving operational efficiency and reduce downtime, using class-leading products and solutions for managing an IT enterprise Network, Servers and Applications.

Business Service Management (BSM) promotes customer-centric and business-focused approach to IT Service Management, aligning business objectives and priorities from strategy through to operations and continual improvement. This approach helps to understand how technology, including incidents, changes and new developments, impact the business and customers. The BSM approach has many benefits, including service quality improvements; cost reductions through improved efficiency; a reduction in service outages and the impact of outage.

 

Samartha offers end-to-end Business Service Management services to customers. The BSM offerings include Solution Audit, Design & Architecture, Implementation, Migration, Integration and Support services for mission critical environments that provide Business critical IT Applications & services. Samartha has proven background of implementing complex solutions involving High-Availability and Disaster Recovery components on heterogeneous platforms & distributed architecture. Through it’s 8+ years of experience in implementing solutions to customers of different industry segments like BFSI / Telco / Petro-Chemicals / Automobiles / IT , etc, customers can be rest assured that the solutions delivered from Samartha will be aligned to the industry best practices.

 

Samartha brings to the table, the expertise on the various BSM technology tools & software solutions, categorized as under. Samartha constantly updates the skills on these technology tools to the latest versions, as and when they are released.

 

 
Enterprise Software

  • HP Software Suite of products

          Samartha is HP’s Partner in delivering BSM services using HP Software suite of products

    • HP Network Node Manager i-series (NNMi) & related Smart Plug-Ins (iSPI)
    • HP Network Automations (NA)
    • HP Server Automations (SA)
    • HP Operations Manager (OM) & related Smart Plug-Ins (SPI)
    • HP Reporter
    • HP Performance Insight (PI) & Report Pack Development
    • HP Service Health Reporter (SHR)
    • HP Operations Orchestration (OO)
    • HP Discovery & Dependency Mapping software (DDM/DDMi)
    • HP Universal Discovery (UD)
    • HP Universal Configuration Management Database (uCMDB)
    • HP Asset Management (SM)
    • HP Service Manager (SM) / Service Center / Service Desk
    • HP Business Service Management (BSM)
    • HP Diagnostics
    • HP SiteScope, BPM & RUM
    • HP Load Runner (LR)
    • HP Connect-IT Software
    • HP Operations Manager i (OMi)
    • Client Automations Enterprise / Standard (CAE/CAS)
  • IBM Suite of Products
    • Tivoli Netcool / OMNIibus
  • ServiceNow

Other Software

  • Manage Engine
  • WhatsUpGold
  • Sapphire IMS
  • Radaptive

Open-Source Software

  • Nagios
  • OpenNMS
  • SolarWinds

 

 

NOTE: Samartha is skilled enough to enlarge this list for any additional open source tools, based on customer requirements.

IT Service Management (ITSM) is a process based practice for implementing and managing quality IT services that meet the need of business. An IT service is provided through a mix of people, process and information technology. The ITSM discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

 

There are various ITIL compliant tools in the industry, used to support/roll-out ITSM policies in the organization. ITSM tools leverage a business view of IT services, enabling the IT support organization to quickly resolve or escalate issues and problems, improve root cause isolation, and provide higher levels of business user satisfaction.

 

Samartha’s ITSM offering provides implementation, support and migration services of some of the most popular ITIL compliant ITSM tools in the industry today, as listed below. Samartha also offers the consulting services on designing ITSM processes for organizations, assessment, auditing and process transition services. Samartha brings to the board, rich experience in building extensive MIS & SLA reports using Crystal reports and Java technologies.

 

Enterprise Software

  • HP Service Manager / HP Service Center / HP Service Desk
  • ServiceNow
  • BMC Remedy

Other Software

  • Radaptive
  • SapphireIMS

 

The BSM and ITSM solutions involve various technology tools as part of the BSM design and implementation. Most of the technology tools provide mutual integration capabilities, for efficient communication and data exchange between one or more relevant tools, in order to meet the BSM requirements. Though the customer has various options in the market to choose from a variety of technology tools, the solution as a whole may still end-up with few gaps, which is observed as more often in today’s service design and service operation processes. Samartha’s end-to-end BSM solution involves development of integration modules and/or enhancement of the technology tools features, to ensure completeness in the solution delivery.

 

Through it’s core skills & expertise in the enterprise management domain, Samartha has designed & developed multiple add-on packages for various BSM, EMS, NMS, ITSM and OSS solutions, and implemented them successfully for customers. Some of the marquee projects where the product enhancements were done as listed below, with further details and case studies available upon request. 

 

SMS-Based Workflow Automations for Telco ITSM solution

  • Update Incident life-cycle through SMS
  • Active Job details through SMS
  • Trigger commands through SMS to perform site Lock / Un-lock functions
  • Approval workflow integration to control un-authorized changes

Trap Management System for leading Network Service Provider

  • Capability to handle millions of Traps
  • Filtering and Suppression facilities through web-based console
  • Support for HA and Oracle RAC

Post-processing system for Telco Performance Management

  • Process more than 100000 data files per hour
  • Customizable data retention & intuitive reporting

Link Availability Reporting Portal

  • Facility to define Primary & backup (tertiary) links
  • Site-based as well as individual link availability reports
  • Web-based reporting console

 

Samartha has a strong in-house solution component development team, to cater to any kind of solution integration, enhancement and/or add-on component design & development activities for enterprise as well as other technology tools.